Terms and Conditions

Welcome to tresso.com.mx, we ask you to read these terms and conditions carefully before using the website, since by entering our site you confirm your understanding of them, if you do not accept these terms and conditions of use, you will not be able to use this site.
These terms and conditions regulate the use of the website www.tresso.com.mx

TRESSO® reserves the right to make changes to the site www.tresso.com.mx , to the terms and conditions at any time and without prior notice. Each time you use the website www.tresso.com.mx you should consult the terms and conditions in force at that time.

You can make your purchase online through our online TRESSO® 24 hours a day, 365 days a year; However, shipments are made from Monday to Friday, explaining the process in detail in the SHIPPING section, and orders placed on weekends or holidays will be processed on the next business day.
Any queries, complaints or related correspondence should be directed to the email ventas@tresso.com.mx or WhatsApp from Monday to Friday from 8:30 am - 4:00 pm

In order to use the site you must be of legal age (18 years or older) or, if applicable, be accessing under the supervision and consent of your parents, whoever holds the legal exercise of parental authority, guardianship and custody, or guardian. legal if that is the case.

TRESSO® prices may vary depending on the channel: online store, authorized distributors, promotions, etc.
TRESSO® reserves the right to change its prices without prior notice.

Items are subject to availability, which the Customer must verify before processing payment. With the intention of validating the existence of the items and if they are not available, the system will display the following legend “SOLD OUT" and/or "NOT AVAILABLE - WILL BE BACK VERY SOON!

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the web pages or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

If you require an invoice, please request it via email: sending all the corresponding data: RFC, complete tax address, as well as use of CFDI. The invoice will be sent to you within the requested month.
Appropriate information needs to be received from the billing company within the same month in which the purchase was made; If it is done later, TRESSO® will not be able to provide said invoice.
You can request the invoice in this link: https://tienda.tresso.com.mx/pages/facturacion

TRESSO® is not responsible for external problems that may occur during shipping, so we invite you to consult the conditions to make delivery guarantees effective on our suppliers' pages before making your purchase.
The user acknowledges and accepts that the website is presented "as is" and "as available" and that they may be temporarily inactive or contain defects or present delays in operations or transmissions, as well as being subject to the operation and capacity of the infrastructure that supports it.
The user agrees that TRESSO® and its parent and subsidiary companies are exempt from liability in the event of loss or damage arising from the misuse of the website or related in any way to the use and/or operation of the website's web pages, including any type of economic loss.

TRESSO® is not responsible for possible typographical errors.​
All sales of TRESSO® are governed by the laws in the city of Córdoba, Ver, México and any dispute will be directed by competent courts located in Córdoba, Ver, México.
No employee or agent of TRESSO® has the authority to vary the terms and conditions policies governing any sale.
TRESSO® 's responsibilities will not exceed in any case the amount of the value of the products purchased by the client.
Once payment has been made there are no cancellations of purchase orders.

WINTER PERIOD (December 1-January 15): In high seasonality, we present a longer time for assembling and shipping orders, likewise in these seasons the parcel services have longer delivery periods.
"Thank you for your patience, we always work as quickly as possible to get your order."

The promotions will have the validity indicated in their advertising within the store and/or on social networks or until stocks of the promotional product last. The thing that happens first.

As an incentive and as a thank you for purchasing, TRESSO® may offer a gift product (specified by TRESSO® ) or some reward, discount or other type of promotion, upon making a minimum purchase whose amount will be specified in the advertising of said purchase. promotion.
The delivery of said reward will be granted, under the conditions stipulated in the promotion during its validity and/or until stocks of the indicated product last. The thing that happens first.
2X1 PROMOTION: Two identical products must be selected for the promotion to apply.

TRESSO® accepts the payment method through KUESKI PAY or APLAZO. To have access to this possibility you must follow the instructions and conditions that each provider has, to consult their Terms and Conditions by entering their pages
KUESKI: https://kueski.com/
APLAZO: https://aplazo.mx/
Special fortnightly payment promotions offered by these providers will be their responsibility and you should consult their Terms and Conditions before using this payment method.
TRESSO® has no interference or responsibility in the way they are applied.