Shipping Policies

Once we have your payment, an automatic email will be sent to you with the confirmation of your order; Later we will send a second email with the shipping tracking guide from our parcel provider so that you can track your order directly on the parcel page in real time.
The user accepts the services of FEDEX de México S. de RL de CV or, where applicable, DHL EXPRESS MÉXICO SA DE CV as a means of delivery for orders generated in our online store.

Shipping rates may vary by weight and volumetric dimensions, as well as hard-to-reach places. Likewise, in extended areas, shipments, even if they exceed the minimum for free shipping, will generate an extra charge that must be covered 100% by the client, if this is the case when generating the guide and that the parcel delivery platform tells us that this place generates that charge, the customer will be contacted to request payment and thus continue with the order preparation process.

Coffee honey orders that exceed the weight limit: In the case of exceeding the weight of 6 kg, an additional guide will be generated, generating an extra shipping cost. If this is the case, our team will contact you by phone to make the corresponding extra charges and then make the shipment.
In the event that you are not full-time at the address you registered for the delivery of the merchandise, please consider having a person be so that you can receive your order. Please note that we will NOT be able to adjust the shipping address once you have made your purchase.

TRESSO is not responsible for packages that are returned to origin when the parcel company indicates that it has made two delivery attempts and no one received the package, so you must cover the cost of another shipment so that we can send it to you again.

Shipments of non-personalized products will be made within a period of 3-5 business days and personalized products in a maximum of 14 days, from Monday to Friday, subject to product availability, payment confirmation time and delivery time. warehouse processing and packaging.
Now you can self-invoice within 5 calendar days after your purchase, after this time we will assume that you do not require your invoice. For more information, see the billing section.

Orders placed on weekends or holidays will begin shipping processing on the next business day, the times in which the merchandise leaves once placed in the parcel is at 5 pm from Monday to Friday, so sales Made after 12 pm from Monday to Friday will be processed the next day, subject to product availability, warehouse processing time and packaging.

Unanticipated changes in supply may affect product availability and/or delivery time.

TRESSO is not responsible for the erroneous capture of information by the client, since our system saves the data as it has been recorded and in an unalterable manner, so if a package is returned by parcel service due to lack of information or error in the address, the customer must pay the cost of shipping their package again.

NOTE: IF YOUR ORDER IS ABOVE $1800 YOUR SHIPPING WILL BE FREE
REMEMBER: IN ALL DELIVERIES YOU MUST SHOW A CURRENT OFFICIAL IDENTIFICATION

Shipping to the North of the Country.
Shipments to the states of Baja California, Baja California Sur, Nuevo León, Sonora, Chihuahua, Coahuila, Tamaulipas, by law are subject to review by the parcel stores, to check that what the shipment contains are legal items and means that the packages are subject to being opened and reviewed, TRESSO is not responsible in any sense for this act since it is totally out of our hands, if there will be the case that when opening the package the corresponding authorities did not put the complete merchandise or there is an error when reassembling the package, what follows is to open a clarification case so that the parcel can make the corresponding physical or economic replacement, we can support them in opening the case but only that, the time for resolution by the of parcels to give a response for compensation is 14 to 40 business days.

Extended Zone
There are infrequent areas on common parcel routes that are considered extended zones, for which an extra cost is generated ranging from $140.00 to $160.00 pesos. This information is provided to us by the FedEx parcel only until the time of generating the guide in the system, which is after the order is placed, since we generate the shipping guide manually on the FedEx platform.

By purchasing at TRESSO® you accept the terms and conditions of FedEx parcel delivery, including a possible extra charge for extended areas, which vary constantly as they are updated by the parcel delivery system.
Remember that by purchasing with us you accept the policies of the parcel companies we work with FEDEX, DHL, ESTAFETA, UPS, so any clarification on the subject of shipping is subject to the policies of each parcel company as appropriate.