Refund and/or Return Policies
Due to the demand for certain products, TRESSO® may delay the standard delivery time without prior notice. If a purchase of any item(s) was made in this situation, TRESSO® will contact the customer by phone and/or email to inform them of the updated status of the shipment and the customer may decide whether to wait for the new delivery date or request a refund.
In the event of an environmental contingency or work overload in the parcel service due to dates such as the Good End, the delivery time may also vary more than normal.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our returns and refunds policy. The following terms apply to any product you have purchased from us.
Returns
At TRESSO®, customer satisfaction is our priority. If a product arrives in poor condition due to a defect in the original packaging (such as open or torn bags, bottles damaged by improper packaging), you can request a return.
Each request will be evaluated by our corresponding department, which will require photographic and/or video evidence, in addition to a detailed description of the incident.
If you need to report a case of this type, please contact us immediately through: 📱 WhatsApp: 273 143 1551 📞 Telephone: 273 734 2830, 31 or 33
The maximum response time is 3 days from delivery, after which this guarantee will be void.
Approved returns will be made solely and exclusively through a TRESSO® gift card, which can be used in our online store.
Refunds
If the product did not meet your expectations or you made a duplicate purchase by mistake, you can request a refund. If you have received the product, the request must be made immediately after delivery, as it cannot be processed after 3 days.
To manage your request, contact us through: 📱 WhatsApp: 273 143 1551 📞 Telephone: 273 734 2830, 31 or 33
An advisor will guide you through the process.
Important: If approved, the refund will be made exclusively by means of a TRESSO® gift card, which can be used in our online store. We do not make refunds in cash or by bank transfer.
IMPORTANT! Customized products are not cancellable, as TRESSO has already incurred the customization cost.
It is very important that you keep in mind that the time it takes to process a refund will depend on the payment method used. You will find more information in the following table:
|
Payment method |
Estimated time to complete the refund request by TRESSO |
Estimated time to process the refund by the payment platform |
|
Directly with TRESSO by transfer, deposit at the counter or deposit at Oxxo |
Maximum 30 calendar days |
N/A |
|
Paypal |
Maximum 10 calendar days |
Maximum 30 calendar days |
|
Payment market |
Maximum 10 calendar days |
Between 3 and 31 business days |
|
Kueskipay |
Maximum 10 calendar days |
Between 1 and 20 business days |
|
Postponement |
Maximum 10 calendar days |
Between 1 and 20 business days |
If the payment method was directly with TRESSO, by transfer, the funds will be returned to your original payment method. In the case of deposits or Oxxo, you will have to provide the bank details of an account to which the deposit can be made at Oxxo.
If an intermediary was used as a payment method, the funds will be refunded according to the policies of the payment platforms used.